Delivery & dispatch

Covers delivery and dispatch: common questions, coordinating deliveries and pickups for the day.

• Delivery and dispatch: common questionsQuick answers on the Dispatch board, why a delivery is missing, what the run statuses mean, assigning drivers, and why a driver menu or button is greyed out.
• Coordinating deliveries and pickups for the dayHow delivery runs are created, how to see today's drop-offs and collections, assign a driver, move each run through to done, and what happens when a booking is cancelled.
• Charging for delivery by the mile (distance-based delivery fees)Set a rate per mile, a number of free miles, an optional maximum distance and one-way or round-trip pricing on the Delivery Calculator step, and see exactly how the fee is worked out.