Customers & Communications
Covers customer records, inquiries & live chat, inbox (two-way email), waivers and disputes & payment issues.
Common questions
Customer records
Covers archiving or deleting a customer record, storing a customer's ID and documents, viewing a customer's driver's license number, finding.
Inquiries & live chat
Covers automated emails Renta sends for you, sending a one-off email to a customer, inquiries and emails: common questions and website leads in one inbox.
Inbox (two-way email)
Covers reading and replying to one email conversation (Inbox thread), the Inbox (two-way email): common questions and reading.
Waivers
Covers rental agreements and contracts - how customers sign, allowing a parent or guardian to sign a waiver, setting default waiver values (age, fees.
Disputes & payment issues
Covers handling a Stripe dispute or chargeback, disputes and payment issues: common questions and failed or stuck booking payments.