Disputes & payment issues

Covers handling a Stripe dispute or chargeback, disputes and payment issues: common questions and failed or stuck booking payments.

• Handling a Stripe dispute or chargebackRespond to a customer's bank dispute with evidence before Stripe's deadline.
• Disputes and payment issues: common questionsQuick answers on chargebacks, the Disputes page, the evidence summary and the one-time Submit to Stripe, deadlines and statuses, and the Payment Issues tab with Mark resolved.
• Failed or stuck booking paymentsThe Payment Issues list shows bookings where a customer's money was taken or held but the booking could not be finished cleanly, what each message means, and what to do about it.