Payment security & verification

Covers returning customers confirm their email with a 6-digit code, requiring a photo ID before high-value bookings.

• Returning customers confirm their email with a 6-digit codeWhen someone books with an email that already belongs to one of your customers, they must type a 6-digit code emailed to that address before they can continue. Here is what they see and what to do when the code does not arrive.
• Requiring a photo ID before high-value bookingsAsk customers to verify their identity with a photo ID before paying, on bookings at or above a dollar amount you choose.
• Requiring extra bank verification for paymentsTurn on 3D Secure bank verification automatically, always, or only above a dollar threshold, to reduce fraud and disputed charges.
• Payment security and ID verification: common questionsQuick answers on 3D Secure (extra bank verification), the Payment security card, the ID verification (Stripe Identity) card, the threshold, what customers see when asked to verify, and the Payment unavailable message.