Changing a booking's dates
Move a booking's pickup or return, see the new price first, and know what happens to add-ons, the deposit hold, typed prices, and past dates.
Where to find it
Bookings → open a booking → More menu → Reschedule
Rescheduling moves a booking to new pickup and return dates without cancelling it and starting over. Renta shows the new price before you confirm.
Where to find it
Bookings → open a booking → More menu → Reschedule. It is available while the booking is pending, pending payment, confirmed, or in progress, not once it is finished, cancelled or expired.
How it works
- Reschedule rental window — pick the new pickup and return dates and times. Days another booking already blocks show a note explaining why.
- Current total and New estimated total — shown side by side, with Additional owed or Estimated refund underneath when the price changes.
- Override availability rules — a tick box only if your role allows it. It skips advance-notice, length and opening-hours checks, for a late return or an agreed off-hours pickup.
- Click Reschedule to save. Line items, subtotal, tax and total are recalculated for the new dates.
What else moves with the dates
- Add-ons priced per day are repriced for the new length.
- The deposit hold is re-timed so it still lasts until the equipment is back. You do not choose anything here.
- Reminders are corrected for the new pickup.
- A price you typed on a line is kept. That price is the total for the dates it was set on: if you lengthen the rental, the extra days are added at the item's normal rate, and if you shorten it, the line keeps its price and is not reduced.
Past dates
You can move an unfinished booking to dates in the past, for example to fix the dates on a rental that already happened. Customers cannot do this themselves. Past days appear greyed in the calendar but can still be picked.
Example
A customer asks to push their weekend jet ski rental back by two days because of weather. Open Reschedule, pick the new dates, check the new total, and click Reschedule. If the booking was already paid in full and the price went up, Renta then asks whether to charge the saved card or leave the new amount as a balance due. Nothing is charged until you choose.
Good to know
- Editing the rental period on the Overview tab recalculates price the same way.
- If the price drops after a paid booking is moved, the prompt offers a refund instead. See Refunding or cancelling a booking.
- For rentals on separate days, or how the overnight rule counts days, see Booking separate days and the overnight rule.
Related articles
- Managing bookings: common questionsQuick answers on finding a booking, creating one, blocking dates, the Start/Finish/Cancel buttons, refunds, discounts, rescheduling, statuses, and what customers can change themselves.
- Finding a bookingOn a computer, search above the availability calendar to jump to a booking; on a phone, search and filter a list by status.
- Common questions: refundsQuick answers on sending money back to a customer, why a refund has not gone out yet, how much you can refund, what happens to Renta's fee, gift cards and cash, and the difference between refunding and releasing a deposit.
- Booking statuses explainedWhat the status badges mean (Pending, Confirmed, Active, Returned, Cancelled, Expired), and what the calendar colours mean.
- The change log on a bookingA running, read-only history of every edit, refund, and status change made to one booking.
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