Saved cards on a customer's account

Cards saved on a customer's account, which one is marked Default, how to add one, and why a card cannot be removed.

Where to find it

Customers → open a customer → Payments tab

The Payments tab shows any cards a customer has saved for faster checkout next time. Cards are added through a Stripe card form, so Renta never sees or stores the full card number.

Where to find it

Customers → open a customer → Payments tab

The Payments tab showing a saved card with the Set as default optionThe Payments tab showing a saved card with the Set as default option

How it works

  • + Add card — opens a Stripe card form so a card can be saved to this customer. The card is saved without charging anything.
  • Payment method row — shows the card's brand, last 4 digits, and a Default badge if Stripe treats it as that customer's default card. This badge is just a label — there's no button here to change which card is the default.
  • Remove — deletes a saved card from the customer's account.

Example

A returning renter has two cards on file, one marked Default. Staff can see at a glance which one is marked Default, but there is no button on this tab to change it.

Good to know

Removing a saved card asks "Remove this card?" first, since it can't be undone from here. If the card is attached to a scheduled charge that hasn't run yet, Renta refuses until you cancel or reassign that charge. This is a separate list from the one-time card a customer enters at checkout — this tab only shows cards they've chosen to save.

Still stuck? Ask the chat.

Was this helpful?

We use analytics cookies. You can opt out any time. Learn more