Finding a booking
On a computer, search above the availability calendar to jump to a booking; on a phone, search and filter a list by status.
Where to find it
Bookings (left sidebar)
The Bookings page looks different on a computer and on a phone. On a computer it is an availability calendar with a search box at the top. On a phone it is a plain list with status filters.
Where to find it
Click Bookings in the left sidebar.
How it works
On a computer or tablet
- Search box (top of the page) — type a customer name, confirmation number, or item name. Pick a result and the calendar scrolls to that booking and highlights it.
- Calendar / Quantity toggle — Calendar shows each item in a row with dates across the top, so you can see what is booked and what is free. Quantity shows counts instead of bars.
- Drag across free days on an item's row to start a new booking with that item and those dates already filled in.
- Colours — each booking bar is coloured by where it is in its life: Upcoming, In Progress, Needs Attention, Completed, or Cancelled/Expired. An open quote shows brown.
On a phone or narrow screen
- Search field — matches a confirmation number or a customer name; close spellings still match, up to 200 results.
- Status chips — Active, Upcoming, Completed, Cancelled. Tap the × on a chip to clear it.
- 25 bookings per page, with next and previous buttons. Open quotes carry a brown Quote chip that links to the quote.
- Practice bookings appear too; see Practice customers.
If you run two or more shops, the shop switcher in the top bar (All shops, or one shop) controls what you see here. Pick one shop and the calendar shows the items stocked at that shop (based there, or with a unit there), plus items available at every shop, with a note saying so. The phone list shows only that shop's bookings, and each row shows its shop. See Running more than one shop.
Example
A customer named Sarah calls about her jet ski rental. Type "Sarah" in the search box, pick her booking, and the calendar jumps to it. Click the bar to open the booking.
Good to know
- Searching and filtering only change what you see, not what is in the system.
- Opening a booking takes you to the full booking page.
- Not sure what a status means? See Booking statuses explained.
Related articles
- Common questions: refundsQuick answers on sending money back to a customer, why a refund has not gone out yet, how much you can refund, what happens to Renta's fee, gift cards and cash, and the difference between refunding and releasing a deposit.
- Changing a booking's datesMove a booking's pickup or return, see the new price first, and know what happens to add-ons, the deposit hold, typed prices, and past dates.
- The change log on a bookingA running, read-only history of every edit, refund, and status change made to one booking.
- Writing off an unpaid balanceMark a stuck, unpaid balance as uncollectible instead of chasing it forever.
- Printing or emailing a receiptPreview a booking's receipt before any payment, print it, and email the issued receipt from the booking's Documents area.
Still stuck? Ask the chat.
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