After-hours pickup and return, and overtime charges

Renta has no separate "after-hours fee" or "overtime" setting. What it has are four pieces that work together: opening hours that limit pickup and return times, a staff override for special cases, a self-serve kiosk with door codes so customers can collect gear when nobody is in, and a late return fee that decides what overtime costs.

Where to find it

• Opening hours: Settings → Locations → Operating Hours on each location.
• Door codes and self-serve: Kiosk → Door codes and Kiosk configuration → Pick up.
• Late fee: Pricing → Fees & policies → Late return fee card.
• Off-hours override: Bookings → open a booking → More menu → Reschedule.

How it works

Opening hours limit the times a customer can choose Each location has open and close times for every day. For items that follow store hours, pickup and return times must fall inside the day's hours, otherwise the booking is refused with a message like "Pickup time outside rental hours for saturday". A location with no hours filled in is not checked.

Not every item follows store hours. An item with fixed time slots, or a package with set start times, uses its own times even when they fall outside opening hours. Items with flexible pickup and return times, or priced by the hour, do follow store hours. So the way to offer a sunrise or evening departure is to give the item a time slot or a package with that start time. See What is a buffer window? and Flat rates vs. Packages.

Staff can allow an off-hours pickup When you agree to an off-hours pickup or a late return with a customer, open More → Reschedule and tick Override availability rules. It skips the advance-notice, duration and rental-hours checks. The box only appears if your role allows it. See Changing a booking's dates.

If the pickup is the evening before the rental starts, see Letting customers pick up equipment the evening before.

Letting customers in when nobody is there On a self-serve kiosk, a customer who finishes Pick up taps Unlock your gear and gets a door code. It comes from your igloohome smart lock, or a fixed code you set per shop.

• An igloohome code starts at the earlier of "now" and the pickup time, so an early arrival can get in, and it ends one hour after the booking's return time, so the customer can get back in to drop the gear off.
• A fixed code never expires. Change it from time to time.
• The code is always emailed to the customer too.

See Door codes at the kiosk and Connecting smart locks (igloohome).

Returns after closing A customer can use the kiosk Return at any hour you leave it running. If everything is clean the kiosk can finish the rental by itself. When the return is late and a late fee is set up, the fee is added as a draft charge and the rental waits for a team member to review and finish it. See Returning gear at the kiosk and When automatic finish hands a return to staff.

What overtime costs: the late return fee Turn on Charge late fees on the Late return fee card. A rental counts as late once it passes the later of its scheduled return and the store's closing time that day, plus the Grace period (minutes). The closing time only counts for items that follow store hours. So a customer who returns at 5:45 PM to a shop that closes at 6:00 PM is not late if their rental was due at 4:00 PM.

• Flat, once per rental charges one amount.
• Per hour late charges the amount for each hour, with part of an hour counted as a full hour, up to an optional Maximum total ($).
• Charge one extra full day if more than __ hours late turns a very late return into one full day of that vehicle's price instead of the hourly amount. Past the number of hours you enter, after the grace period, the fee becomes one full day. Leave it empty to keep it off. It needs a full-day price on the item.

Staff see the fee in Additional Charges when they press Finish and can change or remove it. See Charging a late return fee.

To warn your team the moment a rental is past due, set up overdue alerts. Alerts do not charge anything.

Example

You run a kayak shop open 9 AM to 6 PM. A customer wants to go out at 6 AM for sunrise. Your kayaks follow store hours, so the booking is refused. You open More → Reschedule on their booking and tick Override availability rules. They collect the kayak with a fixed door code at the shed and email you a photo when they are back. Your late fee is $15 per hour with a 15-minute grace period. They return at 6:40 PM and the rental was due at 6:00 PM, so Renta adds a late fee for one hour.

Good to know

• No separate overtime rate. If you want to charge for extra hours that the customer plans ahead of time, extend the booking's dates so the extra time is priced at your normal rates. See Changing a booking's dates.
• Date-only bookings. A booking with dates but no times of day never gets a late fee, because it has no return time to be late for.
• Door codes are for gear access. A door code only opens the door. The pick-up steps you turned on at the kiosk, such as the waiver and payment, still have to be finished before the code shows.