Writing off an unpaid balance

Sometimes a customer's balance just isn't worth chasing — a small unpaid amount, a customer you can't reach. Write off balance marks it as forgiven so it stops showing up as outstanding, without pretending it was actually paid.

Where to find it

Bookings → open a booking → Payments & Documents tab → Payment history → Resolve payment → Write off balance.

How it works

• This option only appears for owners and managers — staff without that role won't see it.
• Choose to write off all or part of the remaining balance.
• Once written off, the balance no longer counts as outstanding on the booking or in your business reports.

Example

A customer owes $12 after a partial refund rounding difference and isn't responding to follow-ups. Rather than let it sit as an outstanding balance indefinitely, an owner or manager can write it off.

Good to know

• Writing off a balance is different from a refund — no money moves, you're just accepting you won't collect it.
• Every write-off is recorded in the booking's change log.