Gift card sales and liability
How much you've sold in gift cards this period, and how much you still owe on cards from real (Live) customers.
Where to find it
Reports → Financial tab (Gift Card Liability and Gift Card Sales cards)
Gift cards are money customers pay you upfront, in exchange for a promise to provide a rental later. This tab shows how much you've sold, and how much of that you still owe — because until a gift card is redeemed, it's a debt to the customer, not revenue you've earned.
Where to find it
Go to Reports, then the Financial tab. There is no separate Gift Card tab. For the card-by-card list, open Pricing → Pricing rules → Gift cards.
How it works
- Gift Card Sales — gift card sales for the date range you picked at the top of Reports (the card is labelled with that range)
- Gift Card Liability — the total balance still outstanding on gift cards that haven't been fully redeemed yet
For example: if a customer buys a $100 gift card and uses $40 of it on a booking, $60 of that original sale still counts as liability — money you owe until they either redeem it or the balance is voided.
Good to know
- Gift Card Liability reflects money real customers are owed. See Why gift cards show up as a liability for the full explanation.
Related articles
- Staff activity logA record of who logged in and what they did, visible to owners and managers.
- How hard your fleet is workingHow much each rental item is used, what your fleet is worth, and what maintenance is costing you.
- This month's money at a glanceA monthly snapshot of deposits held, balances owed, refund risk, and revenue written off.
- Reports and exports — common questionsQuick answers on every Reports tab and number, how revenue is counted, how to change the date range, how to export a report to CSV (a spreadsheet file), and why a figure may look low or say "unavailable".
- Choosing the time window for your reportsThe From/To date filter that controls most report charts, defaulting to the last 12 months.
Still stuck? Ask the chat.
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