Deposits, balances, and refund exposure at a glance

These dashboard cards answer one question at a glance: is there money you are holding, owed, or about to give back?

Where to find it

Look among your dashboard's widgets for the cards titled Deposits Held, Outstanding Balance, Refund Liability and Past Due.

The Deposits Held, Outstanding Balance, and Refund Liability stat cards

How it works

• Deposits Held — the total currently held as security deposits (money set aside in case of damage or a late return) across active bookings, with a count such as "2 holds". With none it says "No active holds".
• Outstanding Balance — the balance still owed on confirmed, active and completed bookings, minus any refunds already given back, with a count such as "3 unpaid bookings". It is not limited to overdue bookings. With nothing owed it says "All settled".
• Refund Liability — refunds that are scheduled but not yet issued to customers. With none it says "No pending refunds".
• Past Due — one box with five counts, each about bookings whose return date has already passed:
• Incompleted — rentals that should already be back but are not: checked out and now late, or never picked up. It is the same count as Overdue in Today's Activity.
• Past-due Payments — bookings with money still owed, in any status except cancelled and expired. This is not reduced by refunds, so it can differ from Outstanding Balance.
• Undercharged — the customer paid less than the final price after any refunds, so a balance is still owed.
• Overcharged — the customer paid more than the final price, so they may be due a refund.
• Active Deposits — security deposits still held on bookings past their return date, with the amount held.

For example: if you hold $2,400 in deposits across active rentals, Deposits Held shows $2,400 and the number of holds. When a customer's balance is still unpaid after they return, it counts in Outstanding Balance and, once the return date has passed, in Past-due Payments too.

Good to know

• These are live numbers, not historical reports. For a month-by-month snapshot of the same figures plus Written Off revenue, see This month's money at a glance.
• Hover over (or tap) most of these numbers to see the bookings behind them.
• These widgets can be hidden or rearranged like any other. See Rearranging or hiding dashboard widgets.