SMS & Email

Covers common questions: customer emails, sender name, and text messages, your customer email templates, the "From" name and reply-to address on your emails.

• Common questions: customer emails, sender name, and text messagesQuick answers about the automated emails Renta sends your customers, how to change the sender name and reply address, how to edit or switch off each email, and why text messages are not available yet.
• Your customer email templatesWrite and switch on the automated emails customers get (confirmations, reminders, receipts, review requests), see when each last went out, and preview them.
• The "From" name and reply-to address on your emailsSet what customers see as the sender name and reply-to address when Renta emails them on your behalf.
• Every text message Renta has sent or receivedRenta doesn't send text messages yet, so no new rows are added until a text provider is connected. Older rows, including skipped ones, still show.
• Choosing which messages go by text vs. emailRenta doesn't send text messages yet — every notification goes by email until a text provider is connected.
• Staff alerts: the notification bell and what each alert meansThe bell at the top of the admin, the pop-up and email that come with each alert, and what every alert (new booking, inquiry, overdue return, driver runs, kiosk alerts and more) means.