The "From" name and reply-to address on your emails

The Sender card controls what customers see as the sender of your automated emails, and where their replies go. It applies to every email Renta sends them for you: confirmations, receipts, reminders, and waiver links.

Where to find it

Messages → Automated messages, the Sender card at the top of the page (above the template list). The old Settings → Emails address sends you here.

The Sender Identity card with From name and Reply-To email fields, and a live preview

How it works

• Sender name — the name shown next to the sending address. Up to 100 characters. Leave it blank to use your business name.
• Reply-to address — where a customer's reply goes. Leave it blank to use your business contact email. If you have no contact email either, the card warns "Leave blank and replies go nowhere."
• In their inbox — a live preview of the sender name plus the sending address, and where replies will land.
• Save sender settings — saves both fields. It is greyed out until you change something.

Example

You set Sender name to "AlpMX Adventures" and Reply-to address to your front-desk inbox. A customer sees "AlpMX Adventures" in their inbox, and pressing Reply writes to your front desk.

Good to know

• The sending address itself is fixed and shared. Renta says using your own domain "requires DNS setup and isn't available yet."
• This only changes the sender name and reply address. The wording of each email is in Your customer email templates.
• For more quick answers see Common questions: customer emails, sender name, and text messages.