Adding a discount or an extra charge to a booking

Two separate tools let you adjust a booking's total after it's already been created: a discount, which lowers the price, and a custom charge, which adds a new charge for something like a cleaning fee or extra gear.

Where to find it

Bookings → open a booking → More menu → Discount. To bill for something extra, open the Payments & Documents tab and press Charge in the Payment Log.

How it works

• Discount — opens Apply discount. Choose Percent off subtotal or Fixed dollar amount (a flat amount taken off the subtotal), and add an optional reason such as "Returning customer, promo code." The window shows the taxable subtotal and current total so you can see the effect.
• Charge (Payment Log) — enter an amount and a description so the customer knows what it is for, then take the payment.
• At the front desk — when you build a booking under New booking, each manual discount or extra-charge row has a $ | % switch, so you can enter a flat amount or a percent of the order.

Example

A customer damages a strap on a paddleboard that isn't worth withholding the full deposit for — use Charge in the Payment Log with a description like "Strap replacement" and the repair cost, rather than processing it as a discount or refund.

Good to know

• Both actions are logged in the booking's change log, so there's always a record of who applied what and why.
• These are for the rental price itself — pulling money from a held deposit instead is a separate action, see Releasing vs. capturing a deposit hold.