Website leads in one inbox

The Inquiries tab of the Communications page collects the leads that come in from your website: messages sent through your contact form, and chats where a customer asked your Website AI assistant to talk to a person.

Where to find it

Messages → Inbox in the left sidebar. The page is headed Communications, and the Inquiries tab is the one that opens.

The Communications inbox showing the Inbox, Unread and Archived tabs

How it works

• Inbox — the default tab, showing both unread and already-read leads.
• Unread — leads you haven't opened yet.
• Archived — leads you've filed away.
• There is no search box on this page. Use the tabs to narrow the list.
• Each row shows who it is from, the message, the page it was sent from, and when it arrived.
• A website-assistant handoff shows the page as "Website chat". The message holds the customer's question followed by the recent chat, so you can see what the assistant already told them.
• Reply by email, Mark unread and Archive (or Move back to inbox) — actions when you open a row. Reply in Inbox also shows when your Inbox is turned on.

Example

A visitor fills out your "Contact us" form asking about weekend availability. It appears as an unread lead in the Inbox tab with an orange dot next to it until someone opens it.

Good to know

With nothing in it, the Inbox tab reads "No messages yet. Anything sent through your website's contact form or website assistant shows up here."