Rental agreements and contracts - how customers sign

Renta does not have a separate "rental agreement" or "contract" document type. The tool that does the job is the waiver. You put your rental agreement, terms or liability release into a waiver template, and Renta collects the customer's signature on it and keeps a signed copy with the booking.

Where to find it

• Write the agreement: Waivers in the left sidebar → Manage templates → + New Waiver Template. See Building your waiver forms.
• See who has signed: Waivers in the left sidebar, or Bookings → open a booking → Payments & Documents tab → the Waivers card. See Tracking which bookings still need a signed waiver.

How it works

Writing your agreement A template has a Template name, a type (Single (one per booking) or Per Rider), and the text of your agreement. You can add fields to it, such as + Add initials box, and you can require a selfie and a photo of the driver's license. You can have more than one template, for example a rental agreement and a separate damage policy. Choose which one an item uses on the item's requirements. See Waivers, age minimums, and requirements on one item.

How customers sign

• During online booking. When the booking needs a waiver, your booking page has a waiver step where the customer reads and signs. You control it with the Waiver step in your checkout builder, and you can make it optional. See Designing your checkout steps.
• From an emailed link. On the Waivers page or the booking's Waivers card, press Send (or Resend) beside a person.
• At your counter. Press Open (or Sign in person) to show the signing page on a shared device.
• At the kiosk. If you turned on the Waiver step, customers sign during pick-up. See Pick up at the kiosk.

The signing page asks for Full Name, Email, Date of Birth and Your Signature. If the template asks for them, it also asks for a selfie and a license photo, and for any fields you added. The customer ticks a box that says their electronic signature and photographs together are the legal equivalent of their handwritten signature, then presses Sign Waiver. If a booking needs more than one waiver, the page shows "N agreements" and one signature covers all of them. A minor can need a parent or guardian to co-sign if you allow it. See Allowing a parent or guardian to sign a waiver.

The signed copy Open the booking's Waivers card and click the signed waiver's preview. A window shows:

• the template name, who signed and when,
• the agreement text as it was when signed, any fields the signer filled in, and any photos,
• the signer's name, date and IP address,
• a badge: Verified with a Sign ID, which means the text still matches what was signed, or a warning if it does not match, or "Signed before snapshot verification was added" for older signatures,
• Download signed PDF, with a "Tamper-evident fingerprint". The PDF is created shortly after signing, so it may take a moment to appear.

Example

You rent boats and want customers to accept your rental terms before they take a boat. You create a template called "Boat rental agreement", paste in your terms, add an initials box next to the fuel and damage clauses, choose Per Rider so every adult on board signs, and make it the waiver for your boats. When a customer books, they sign on your booking page. After the trip, if there is a dispute, you open the booking, click the signed waiver and download the PDF.

Good to know

• The wording is yours. Renta provides the way to collect and store signatures. It does not write or review your agreement. If you rent to minors or run a regulated activity, have a local attorney review the text. The Waivers page itself says "Your waiver, your responsibility".
• Other ways to get agreement. Your checkout builder also has a Checkbox step (for example "I agree to the terms") and a Signature step ("Sign to confirm your booking"). The signed document view, the PDF and the verification badge described above come from waiver templates, so use a waiver when you need a proper signed copy.
• Fees are separate. Late fees and cleaning fees written into a waiver are wording only. To actually charge them, set them up under Pricing → Fees & policies. See Waivers: common questions.