Your account is paused: what it means and how to continue
A paused account shows a "Your account is paused" page. Your data is kept. Go live to unlock it, or contact Renta. Free trials do not expire, so this only happens when Renta has paused an account.
Where to find it
the page opens by itself (/go-live/expired) when you log in to a paused account; to unlock, use Go Live (/go-live)
If you log in to your Renta admin and see a page titled Your account is paused, your account is locked (Renta calls this "frozen"). Nothing has been deleted. You unlock the account by going live, or you can contact Renta.
Free trials do not expire. You can stay on the free account for as long as you want to explore, so a paused account is not something that happens just because time passed.
Where to find it
You do not go looking for this page. When a paused account opens most admin pages, Renta sends you to it (the address is /go-live/expired). If you were already working when the account was paused, a message box with the same words covers the page when you click to another screen.
How it works
What the page says "Your data is safe - go live to unlock your account and start accepting real bookings." It has three things:
- Go Live - opens the Go Live page.
- Contact us - opens an email to team@rentalabs.io with the subject "Paused account".
- Log out.
What your data and your account look like while paused
- Your fleet, customers and bookings are kept. A paused account is not deleted.
- Most of the admin is locked, and changes are refused.
- A few pages stay open so you can finish setup: the Go Live pages, Settings → Payments (Stripe), and the item editor for creating or editing a fleet item. That is so you can connect Stripe and publish and price an item, which going live needs.
How to continue 1. Press Go Live. Only the account owner can activate live mode. If you are not the owner, ask them to do it. 2. Connect your live Stripe account and finish Stripe's screens. See Connecting Stripe to accept payments. 3. Make sure you have at least one published item with a price. Without one, Renta says it "Cannot go live without at least one published item" or "Cannot go live with zero-price items". 4. Press Activate live mode. This also unlocks the account and removes the free-account limits. See Going live: turning on real payments.
If you are not ready to go live, press Contact us and tell us what you need.
Example
You log in and see "Your account is paused". You open Go Live, connect your Stripe account, confirm that your jet ski has a price and is published, and press Activate live mode. The admin unlocks and your items and bookings are exactly as you left them.
Good to know
- Going live turns on real payments. Your public booking page only takes real customer bookings after you go live. See Going live: turning on real payments.
- See also Common questions: signing up, the free account, practice customers, and going live.
Related articles
- What's new in RentaChanges you may notice in Renta since late September 2026, newest first, each linking to the help article that explains it.
- The guided setup tourThe step-by-step tour that shows you how each setup task is done, then lets you do it yourself, across three levels from "Open for business" to "Advanced".
- Demo mode has been retiredDemo mode no longer exists. Every business works on live data, and Practice customers are the safe way to try things.
- Setting up your business the first timeThe short signup wizard: welcome, your details, connecting Stripe, and a final confirmation.
- Moving your demo setup into Live (retired)The Migration Center is gone because there is no demo data to move. Everything you set up is already on your live business.
Still stuck? Ask the chat.
Was this helpful?