What's new in Renta

This page lists changes you may notice in Renta since 25 September 2026, newest first. It covers changes as they reach the app, so something listed here may not be on your account yet. If a screen differs from what an article describes, check Where did it move?.

Where to find it

Help Center, under Getting Started.

How it works

Each entry starts with New, Changed or Fixed and links to the article that explains the feature.

30 October 2026

• New: Night-before pickup templates: set a pickup window and a free, flat or per-item fee once, and give it to the items that offer it. Reports also show night-before fees as their own row. See Night-before pickup templates.

27 October 2026

• Changed: Settings → Brand is now the one place you set your logo, favicon, seven brand colors, fonts, shop description and cover image. You can start from one of nine palettes, see a live preview, and get a warning when text may be hard to read. Your website picks up the changes when you Publish: the Publish button in the website builder turns orange as soon as you save a change in Brand. The builder's Design tab now only shows your colors and fonts (you change them in Brand, not there). See Your logo, brand colors, and fonts and Setting your site-wide colors, fonts and spacing.
• Changed: The Edit storefront button on your booking page is gone. Change your shop description and cover image in Settings → Brand instead. See Common questions: logo, colors, fonts, and dashboard appearance.

26 October 2026

• Changed: The Website chat settings card and the Chatbot tab in Messages → Inbox are gone. Renta's own Website AI assistant is the only chat bubble on your website, and a chat where a customer asks for a person arrives in the Inbox as a lead. See Website leads in one inbox.

13 to 15 October 2026

• Changed: The menus were reorganised. New businesses now start with the Minimal sidebar, which keeps sub-pages in a drawer. A style you picked before is kept, and you can switch any time with Edit sidebar. See Where did it move? and Customizing how your own admin dashboard looks.
• New: Returning customers confirm their email with a 6-digit code at checkout when the email already belongs to a customer. See Returning customers confirm their email with a 6-digit code.
• Changed: New waiver templates no longer ask for a selfie unless you turn it on, and a waiver no longer asks for a second ID photo when the booking already has one. See Building your waiver forms.
• New: When you add a new card to take a payment that is due now, the button says Pay and the card is saved and charged in one step. See Creating a booking yourself.
• New: The booking confirmation email includes the receipt for the first payment. See Your customer email templates.
• New: In the readings step of a pickup or return you can Change which unit is assigned, for example when staff hand over a different bike than the one booked. See Starting a rental: the pickup checkout and the payment check.
• Changed: Staff can no longer create real bookings until your Stripe account can take charges (practice customers are exempt). See Connecting Stripe to accept payments.
• Changed: The Staff role no longer issues refunds or sees the money reports by default. Managers and owners keep both. See Fine-tuning what Managers and Staff can do.
• Changed: The Security page asks you to Confirm it's you before changing two-step sign-in, and two-step sign-in can no longer be removed from a session that signed in with a password only. See Setting up two-factor login for your account.
• Changed: Switching an automated email to Inactive now really stops it from being sent. See Your customer email templates.
• Fixed: The Customers tag filter lists every tag. See Finding and sorting customers.
• Fixed: Hiding a field on an item no longer erases its value. See Common questions: creating and editing a fleet item.
• Changed: Review outreach lists newest first and shows the customer's phone and profile link on each card. See Asking customers for reviews.

10 to 12 October 2026

• Changed: The Settings page is regrouped into Business, Payments, Customer experience, Messages, Website, Integrations and Advanced. Business name, timezone and contact details are at Business profile; tax, currency and pickup timing are on Pricing; late-return alerts and the weekly digest are on Messages. See Where did it move?.
• New: Pricing has a Fees & policies page that holds fees, late fees and payment policies in one place. See Universal Rules and the other Pricing tabs.
• Changed: Email templates are at Messages, Automated messages, and Google Analytics and Tag Manager are at Settings, Integrations, Google. See Your customer email templates and Installing Google Analytics or Tag Manager.
• Changed: The Brand settings now say that brand colors apply to your emails, not to your website. See Your logo, brand colors, and fonts.

6 to 7 October 2026

• New: Each item has a Minimum Age box. The age is checked when a waiver is signed and confirmed before the customer pays. See Waivers, age minimums, and requirements on one item.
• New: Selling a unit records its value on the books and the gain or loss, and the fleet asset page has a Sold-in-year view. See Marking a unit as sold and Your whole fleet's asset value.
• New: You can set a fixed door code per shop for the kiosk, and Try kiosk shows a sample code. See Door codes at the kiosk.
• New: The Fleet list and the Bookings calendar follow the selected shop, Block dates has a One shop option, and the Calendar, Quantity and Scheduled views share one toggle that remembers your last pick. See Running more than one shop.
• New: The Payment Log shows how a booking was paid under the Paid amount. See Payment history and signed documents on a booking.

4 to 5 October 2026

• New: The kiosk was reworked: customers find their reservation by last name and phone, see personalised screens, complete a pick-up or return without staff, and can leave a tip. See What the kiosk is and Try kiosk.
• Changed: Start on a booking checks the real payments instead of a "paid in full" tick. See Starting a rental: the pickup checkout and the payment check.
• New: The Payment Log shows Renta's booking fee and the card total on each charge. See Payment history and signed documents on a booking and Renta's 2.5% platform fee.
• New: Maintenance has a post-ride (return) inspection checklist next to the pre-ride one. See Post-ride (return) inspection checklist.
• New: The return checkout can place a scheduled deposit hold and collect uncovered charges on the spot. See Finishing a rental: the return checkout.

1 to 2 October 2026

• New: Running more than one shop: items have a home shop, you can move items between shops in bulk, there is a shop switcher in the admin, and your website asks multi-shop customers which shop they want. See Running more than one shop.
• New: Customers can book separate days of the same item, priced as one rental, and each item can allow overnight rentals or not. See Booking separate days and the overnight rule and Overnight rentals.
• New: Pricing has Coupons and Gift cards pages, and the late-return fee is pre-filled when you finish a rental. See Creating discount codes, Selling and redeeming gift cards and Charging a late return fee.
• New: You can mark a unit as sold with its sale price. See Marking a unit as sold.
• New: Item details have availability controls, and the Fleet status filter has an Archived option with Restore. See Item availability controls.
• New: A customer's profile has a Communications tab listing every email sent to them. See A customer's full profile.
• New: The last step of a return can email every rider a review link in one click. See Finishing a rental: the return checkout.
• New: Checkout steps can be shown only on certain dates ("Show this when"). See Designing your checkout steps.

25 to 30 September 2026

• New: Practice customers replace demo mode. Use Try your checkout to run your storefront with no real money, see practice bookings in pink, and clear them with Clear practice bookings. See Practice customers: try your checkout safely.
• New: The Help Center is public, and the Setup guide button in the sidebar reopens any setup tour. See The guided setup tour.
• New: You can build a quote on the New Booking screen, and it holds the gear for the customer. See Building and sending a quote.
• Changed: A night-before pickup is no longer charged for the item's own price. See Letting customers pick up the evening before.
• New: Every waiver policy field has an info tooltip. See Setting default waiver values.

Good to know

• To find a feature whose menu name changed, use Where did it move?.
• This page lists changes you can see or feel. Behind-the-scenes work, such as security hardening, is left out.