Apple Pay, Google Pay, PayPal and other payment methods

Renta does not have a list of payment methods that you switch on and off. Card payments run through your own Stripe account, and Stripe decides which payment options to show the customer. This article explains what that means for Apple Pay, Google Pay, PayPal and the other things customers ask about.

Where to find it

There is no payment-method setting in Renta. Your Stripe connection is at Settings → Payments (Stripe). See Connecting Stripe to accept payments. The other place payment methods appear is the Payment window on a booking: Bookings → open a booking → Payments & Documents tab → Payment Log → Charge.

How it works

Online checkout and payment links

• Customers always have cards (credit and debit).
• When a live customer pays on your booking page, Renta asks Stripe to offer "automatic payment methods". That means Stripe picks what to show on the card form from what is available to your connected Stripe account, the customer's device and browser, and the amount. Renta does not pick a list, so it cannot promise a particular method.
• Renta's own product pages say customers can pay with cards, Apple Pay, Google Pay, and other wallets your Stripe account supports. In practice a wallet button such as Apple Pay or Google Pay only appears when Stripe offers it for that account, on a device and browser that support it.
• A payment link opens Stripe's own checkout page. Renta does not restrict the methods there either, so the same rule applies.
• Stripe may also offer its own saved-details "Link" option to customers. Renta turns that off when staff type a card in on a customer's behalf.
• In practice mode (Practice customers), the card form is limited to cards only. See Practice customers.

Cards that staff add or save When you add a card for a customer from a booking so that it can be charged later, it is saved as a plain card. Saved cards are what the Card and Charge card options use, including scheduled charges.

Money that does not go through Stripe Renta has no PayPal connection and no setting for Venmo, Zelle, Cash App Pay or checks. When a customer pays you one of those ways, record it yourself: 1. Open Charge on the booking. 2. Set the method to Cash or Other. 3. For Other, use the note box. Its hint reads "e.g. Venmo @handle, check #1234…". Type what the payment was. 4. Confirm. The amount counts toward what the customer has paid.

Example

A customer says they would like to pay with PayPal. Renta has no PayPal option, so you take the PayPal payment in your own PayPal account. Then you open the booking, press Charge, choose Other, write "PayPal, from jane@example.com" in the note, and confirm. The booking now shows the money as paid.

Good to know

• A payment recorded as Cash or Other is only a record. Stripe has no card payment to confirm it, so a later refund of it is also only recorded on the booking. See Refunding or cancelling a booking.
• If a customer asks why they do not see Apple Pay or Google Pay, the usual causes are their device or browser, or that Stripe has not offered it for your connected account. Renta cannot turn it on from its side, so check your Stripe account's payment settings or ask Stripe.
• For how Renta's own fee applies to card payments, see Renta's fee vs. your subscription plan.
• To take part of a payment on one method and part on another, see Paying in parts.