Sending a customer a payment link
Create a secure Stripe payment link for a booking and send it by email, so a customer can pay without you taking their card over the phone.
Where to find it
Bookings → open a booking → Payments & Documents tab → Payment Log → Charge → set the method to Send link
Instead of taking a customer's card number over the phone, you can send them a secure link that lets them pay on their own. It runs on Stripe, the payment processor Renta uses, so the customer enters card details directly with Stripe rather than reading them to you.
Where to find it
Bookings → open a booking → Payments & Documents tab → Payment Log card → Charge (hidden once the booking is cancelled, expired, or refunded) → choose when to collect (now, before pickup, a date, or at pickup) → set the method to Send link.
How it works
1. Choose Send link as the method and confirm. Renta creates a one-time payment link for that amount. 2. A Payment link created window shows the link. Nothing is sent automatically. 3. Use Copy to paste the link into your own email or text, Open to view it, or Send to have Renta email it to the customer. Send also texts it when text messaging is available and the customer has a phone number on file. 4. The customer taps the link, reviews the price, and pays with their own card. The payment appears on the booking once it clears.
What the customer sees
The pay page lists the items, each discount on its own line, tax, the total, anything already paid, the booking fee, and the amount due now. On Stripe's own checkout screen, the amount taken off is named, for example "Coupon: HER" or "Paid", instead of one lumped line. The amount charged is the same either way.
Example
A customer books over the phone but does not want to read their card number aloud. Open the booking, click Charge, choose Send link, then press Send. They tap the link, enter their card themselves, and the payment shows on the booking.
Good to know
- While Renta checks which cards the customer has saved, the payment window shows "Checking saved cards…" and waits before it lets you submit. A card method only becomes available once that check finishes.
- If Stripe is not yet connected for your account, card methods including Send link are unavailable until it is.
- Sending the same link again too quickly shows "Wait N s to send" for a short time.
- This is a good alternative to typing a card into the admin booking form yourself.
- Text sending is not switched on at the moment, so Send emails the link. Use Copy if you would rather text it yourself.
Related articles
- Payment history and signed documents on a bookingWhere to find the Payment Log (charges, refunds, deposit, and the Renta booking fee) and signed waivers for one rental.
- Finding a bookingOn a computer, search above the availability calendar to jump to a booking; on a phone, search and filter a list by status.
- Common questions: refundsQuick answers on sending money back to a customer, why a refund has not gone out yet, how much you can refund, what happens to Renta's fee, gift cards and cash, and the difference between refunding and releasing a deposit.
- Booking statuses explainedWhat the status badges mean (Pending, Confirmed, Active, Returned, Cancelled, Expired), and what the calendar colours mean.
- Changing a booking's datesMove a booking's pickup or return, see the new price first, and know what happens to add-ons, the deposit hold, typed prices, and past dates.
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