What customers do at the kiosk

Covers door codes at the kiosk (igloohome or a fixed code), how customers find their booking at the kiosk, what customers do at the kiosk: common questions.

• Door codes at the kiosk (igloohome or a fixed code)On a self-serve kiosk, a customer who finishes pick-up taps Unlock your gear and gets a door code — from your igloohome smart lock, or a fixed code you set per shop for a keypad or lockbox. This covers when a code shows, which one wins, how long it works, the email copy, practice bookings, and the "see the counter" fallback.
• How customers find their booking at the kioskAt Pick up and Return, the customer types the last name and phone number on their booking, and both must match the same customer. Pick up finds today's bookings, and Return finds rentals that are out.
• What customers do at the kiosk: common questionsQuick answers on Reserve now, finding a booking by last name and phone, pick-up steps, Almost there, door codes, returning gear, damage, tips and when the kiosk starts over.
• Pick up at the kioskHow a customer picks up a reservation at the kiosk, which steps you can require, why a missing deposit hold sends them to staff, staff hand-off versus self-serve, and the Before you ride checklist.
• Reserve now: booking a walk-in at the kioskA walk-in customer books gear on the kiosk using your normal online checkout, starting today, and the kiosk then continues straight to pick-up. Reserve now is switched off in Try kiosk.
• When automatic finish hands a return to staffEvery case where a kiosk set to finish returns automatically sends the return to staff instead, including damage, money owed, a cash deposit, a deposit step that is switched off, and charges staff already added.
• Returning gear at the kioskWhat a customer does at Return (condition photos, return checklist, damage report, tip and review QR code), and the two ways it finishes, either a staff review or automatic finish.
• Tips at the kioskHow customers leave a tip at Return (preset percentages, a custom amount, or no tip), the Renta fee charged on top, where a tip shows on the booking, and why a tip never counts toward rent.