Door codes at the kiosk (igloohome or a fixed code)

When a customer finishes Pick up on a self-serve kiosk, they tap Unlock your gear and the kiosk shows a door code so they can let themselves in without a staff member. The code comes from one of two places:

• igloohome — a smart lock (igloohome is the smart-lock company Renta connects to). Renta makes a fresh code on the lock for each booking.
• A fixed door code — one code you type in per shop, for a plain keypad or lockbox (for example "Gear shed — 4821"). It is the same code for every customer of that shop.

Where to find it

• For customers: the last screen of a self-serve pick-up, which says "You're all set" and has an Unlock your gear button.
• For you: set the hand-off to Self-serve at Kiosk → Kiosk configuration → Pick up. Then either set a fixed code per shop at Kiosk → Door codes, or connect igloohome and pair each lock to the equipment it secures at Settings → Integrations → Igloohome, in the Your locks section. See Connecting smart locks (Igloohome).

Setting a fixed door code

1. Go to Kiosk and find Door codes, under Lock this device. There is one row for each of your shop locations. 2. Type a door name (for example "Gear shed") and the code. A code is 3 to 12 digits or letters; `#` and `*` are fine too, spaces are not. 3. Leave Show to customers ticked, and press Save. Untick it and save to keep the code but stop showing it. 4. Codes are hidden as dots on this page. Press the eye button to show one. 5. Remove deletes that shop's code.

Each shop can have one code switched on at a time. A booking uses the code of its own shop. If your business has only one shop, a booking saved without a shop uses that one.

igloohome or the fixed code — which one wins

igloohome wins. If any igloohome lock is paired to the equipment on the booking, the customer gets the igloohome code and never the fixed one — even if igloohome could not make a code just then (they are told to see the counter instead). The fixed code is shown only when Renta has checked and no igloohome lock covers the booking at all. If that check itself fails, the customer is told to ask staff rather than being shown the fixed code.

When a code is shown

A code is only given out after all of these are true, and the server checks each one again when the customer taps: 1. Your gear hand-off is Self-serve. With Staff hands over gear, there is no door code and the customer is told a team member will bring the gear out. 2. The booking is Active and its pickup check-out is complete. The kiosk does both just before this screen. 3. The required details, ID photo, waiver and payment steps are still complete. The deposit check was already done at check-out. 4. The code window has not ended (see below). If it has, the screen says "This booking has ended — please ask staff".

The customer sees the lock's name (or your door name), the code in large digits, and a line such as "Works Mon, Oct 5, 9:00 AM – Tue, Oct 6, 5:00 PM", shown in your business's time zone. A fixed code shows "Use it during your rental" instead of times, because it never expires. A booking with several locks shows one code per lock.

How long a code works

For igloohome:

• It starts at the earlier of "now" and the booking's pickup time, so an early arrival can get in.
• It ends one hour after the booking's return time, so the customer can get back in to drop the gear off.
• The times are rounded out to whole hours in the lock's own time zone, and a code cannot last longer than 28 days.

A fixed code never stops working on its own — it opens the door until you change it — so the kiosk and the email show no time window for it, just "Use it during your rental". Change the code from time to time, since every past customer of that shop has seen it.

The email copy

The kiosk always emails the code to the customer, whatever your Door-code delivery setting says. The email is titled "Your door code for booking [number]" and lists each code and when it works, so the customer still has it at return time. It goes to the email address on the customer's record. If there is none, nothing is sent, and the code is still shown on the kiosk screen.

A fixed code goes out in the same email, without a time window. It says "Use it during your rental." and "Use this code to collect your gear and to bring it back. Please keep it to yourself." It is emailed at most once a day per booking, however many times the customer taps.

If staff already made a code that covers this time, or the customer comes back and goes through Pick up again, the same code is shown instead of a second one being made on the lock. The Unlock your gear button can be pressed only once per screen, so a customer who leaves that screen should use the emailed code.

Practice bookings never get real codes

A practice booking never gets a real code — not an igloohome code and not your fixed code — because either one would open a real door. A real practice booking ends at "Your gear is ready — see the counter."

The "see the counter" fallbacks

• "Your gear is ready — see the counter." No igloohome code could be given (no lock paired, or igloohome not connected) and the shop has no fixed code switched on, an igloohome lock is paired but could not make a code, or it is a practice booking.
• "Some doors couldn't get a code — please see the counter for those." A booking with several locks where some locks failed. The other codes still show.
• "We couldn't create your door code — please ask staff", then "Need a hand? Please see the counter." The code could not be made for any lock.
• Any other refusal, such as "Finish your pick-up first", shows a short message followed by "Need a hand? Please see the counter."

Good to know

• The kiosk allows 10 door-code requests per booking in 5 minutes.
• The final screen goes back to the home screen after 60 seconds or when the customer presses Done.
• Staff can also make a code from the booking's Smart lock door code card. This article covers only the kiosk.