Payment history and signed documents on a booking
Where to find the Payment Log (charges, refunds, deposit, and the Renta booking fee) and signed waivers for one rental.
Where to find it
Bookings → open a booking → Payments & Documents tab
This tab is where all the money and paperwork for one booking live: every charge, refund, and deposit action, plus any waivers the customer signed.
Where to find it
Bookings → open a booking → Payments & Documents tab.
How it works
- Payment Log — every card (Stripe) transaction and ledger entry for this booking, with a summary of Total, Paid, and Balance. A Charge button at the top lets you take a payment (it is hidden once a booking is cancelled, expired, or refunded). When a payment needs your attention, a Needs resolution button appears, and it opens the Resolve payment window.
- Waivers & documents — signed liability waivers, who signed them, which waiver templates are available to send, and a button to send a new waiver link.
- Change log — a collapsible history of every edit made to the booking, also on this tab.
The Renta booking fee in the Payment Log
If the customer paid by card and the renter-paid Renta booking fee was part of that charge, two extra lines appear under Paid:
- Renta booking fee · paid by renter — the Renta fee the customer paid with that card charge. It is not refunded.
- Charged to card — the full amount the customer's card was charged: the payment you received plus the fee. If the booking has refunds it reads Charged to card (before refunds); refunds still appear in the timeline below.
Cash and check payments were never on a card, so they are not counted in Charged to card. If Renta cannot read a card charge from Stripe, the fee line reads Fee unavailable instead of guessing. Bookings with no renter-paid fee show neither line.
Taking a payment from a saved card
When you press Charge or use Resolve payment, the payment window first shows "Checking saved cards…" and keeps the payment method and the submit button locked until the customer's saved cards have loaded. This stops the window from showing Cash or a payment link and then switching to the card when the cards arrive. If the cards cannot be loaded, the window says so, treats the customer as having none, and you can still take cash or send a payment link.
Example
If a customer asks for proof they signed a waiver, open this tab instead of digging through email. The signed document and signer's name are right there. If a customer asks why their card statement shows more than the rental price, the Payment Log shows the booking fee and the Charged to card total side by side.
Good to know
- This is also where you would send a customer a waiver link if they have not signed yet.
- The change log on this tab is read-only. The payment and document sections above it have action buttons.
- To send a customer a link to pay on their own, see Sending a customer a payment link.
Related articles
- Common questions: how a price is calculatedQuick answers on how a booking total is built, why it differs from the price on the item, and how tax, rounding, the Renta booking fee, hand-typed prices and extra charges work.
- Finding a bookingOn a computer, search above the availability calendar to jump to a booking; on a phone, search and filter a list by status.
- Common questions: refundsQuick answers on sending money back to a customer, why a refund has not gone out yet, how much you can refund, what happens to Renta's fee, gift cards and cash, and the difference between refunding and releasing a deposit.
- Booking statuses explainedWhat the status badges mean (Pending, Confirmed, Active, Returned, Cancelled, Expired), and what the calendar colours mean.
- Changing a booking's datesMove a booking's pickup or return, see the new price first, and know what happens to add-ons, the deposit hold, typed prices, and past dates.
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