Early pickup settings (saved, not yet in use)
The Early pickup card lets you record how early customers may collect and what it costs, but checkout does not apply these rules yet.
Where to find it
Pricing → Fees & policies → Early pickup card
The Early pickup card is where you record how early a customer may collect a rental before the booking's start time, and what that costs. These settings are saved, but nothing in checkout, the booking desk or the return flow reads them yet. Turning the switch on today does not let customers pick up early and does not add a fee to any booking. The card itself says the rules "are not applied at checkout yet."
Where to find it
Open Pricing in the sidebar, then Fees & policies (it opens the Universal Rules tab). Early pickup is the first card. Only an owner or a manager with settings access can change it.
How it works
The card saves these settings for your whole business:
- Allow early pickup — the on/off switch (off by default).
- How early (minutes before start) — the earliest a customer could collect.
- Free window (minutes) — pickups this close to the start time would cost nothing.
- Fee type — Flat fee, Percent of the booking, or Per hour early, with the matching amount.
- Taxable — whether sales tax would apply to the fee.
Click Save early pickup settings to save.
Good to know
- If you want customers to pick up the evening before without paying for that evening as a day, that is a different feature that does work today. See Letting customers pick up equipment the evening before.
- The card right below it, Late return fee, does work today: it is applied when you finish a return.
Related articles
- Common questions: deposits, late fees and cancellation policyQuick answers on security deposits, refund delay, rental day counting, the cancellation refund tiers, late return fees, early pickup and fee display, including what customers ask about deposits and partial refunds.
- Night-before pickup templatesCreate a night-before template (pickup window and fee), give it to the items that offer it, and see how it changes a booking.
- Your cancellation and refund policyA tiered refund schedule that pays customers back different amounts depending on how close to pickup they cancel.
- How your billable rental days are countedChoose whether pickup and return both count as full days, or only the nights between them — this changes the price of every multi-day booking.
- How and when you collect a security depositChoose when a deposit hold is placed on the customer's card and how long after return it's released.
Still stuck? Ask the chat.
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