Deposits, fees, and cancellation policy

Covers your cancellation and refund policy, common questions: deposits, late fees and cancellation policy, how and when you collect a security deposit.

• Your cancellation and refund policyA tiered refund schedule that pays customers back different amounts depending on how close to pickup they cancel.
• Common questions: deposits, late fees and cancellation policyQuick answers on security deposits, refund delay, rental day counting, the cancellation refund tiers, late return fees, early pickup and fee display, including what customers ask about deposits and partial refunds.
• How and when you collect a security depositChoose when a deposit hold is placed on the customer's card and how long after return it's released.
• Early pickup settings (saved, not yet in use)The Early pickup card lets you record how early customers may collect and what it costs, but checkout does not apply these rules yet.
• Showing fees and tax as separate line itemsChoose whether the advertised price already includes Renta's fee, or shows the bare rental rate with tax and the fee broken out at checkout.
• Charging for fuel used at return (refuel fee)For gas-powered vehicles that leave full, turn on a per-gallon fuel charge on the item. At return your staff enter the gallons used and a Fuel line is added to the return charges.
• Charging a late return feeSet a flat or per-hour fee for rentals that come back late, with a grace period, and see how it is added when you finish the return.
• Night-before pickup templatesCreate a night-before template (pickup window and fee), give it to the items that offer it, and see how it changes a booking.
• How your billable rental days are countedChoose whether pickup and return both count as full days, or only the nights between them — this changes the price of every multi-day booking.