Booking outcomes and month-over-month KPIs

The Business Health tab tells you what actually happened to the bookings you took: how many were completed, are still upcoming, were cancelled, or expired, plus how this month compares to last.

Where to find it

Go to Reports, then the Business Health tab.

How it works

• Booking Outcomes — a table breaking bookings down by what happened to them (Completed, Confirmed (still upcoming), Cancelled, Expired). Renta has no separate no-show status: a no-show is usually cancelled, so it counts under Cancelled — see No-shows
• Repeat Customer Rate — the percentage of your customers who have booked with you two or more times
• Month-over-month KPIs — cards comparing this month's key numbers (revenue, number of bookings, new customers) against last month's

For example: if your cancellations are unusually high one month, that's worth investigating — it might mean your reminder emails aren't reaching customers, or your cancellation policy needs a stricter deadline.

Good to know

• Repeat Customer Rate is a good early signal of customer satisfaction — a rising number usually means people are having a good enough experience to come back.