Common questions: pricing rules, discounts and rate cards

Short answers about the automatic price rules (seasonal, weekday, long-rental and bundle discounts), bundles (packages of items) and saved rate cards. Each answer links to the full article.

Finding the screens

Where do I find pricing rules, bundles and rate cards?

Click Pricing in the left sidebar to open Pricing Rules. Hover over Pricing to see Price rules, Fees & policies, Bundles, Coupons, Gift cards and Rate cards. On the Fleet page, the three-dot menu (labelled More fleet actions) also links to Bundles, Rate Card Templates and Pricing Rules. See Universal Rules and the other Pricing tabs.

What are the tabs on the Pricing Rules page, and which can I edit there?

The tabs are Seasonal, Time-Based, Multi-Day / Hour, Bundle, Universal Rules, Coupons and Gift cards. Of the rule tabs, only Seasonal lets you add, change and delete rules on that page. Time-Based, Multi-Day / Hour and Bundle are read-only lists (you can look but not change): click Edit on item → to edit a weekday or long-rental rule on its item, and New bundle → to reach the bundle page. Rules that are not tied to one item do not appear on the Time-Based and Multi-Day / Hour lists. See Universal Rules and the other Pricing tabs.

Seasonal rules

How do I create a seasonal rule?

A seasonal rule raises or lowers prices automatically during a date range, like a summer surcharge (an extra charge added to the price). 1. Click Pricing, then the Seasonal tab. 2. Click + Add seasonal rule. 3. Fill in Name, Applies to, Start date and End date, choose Surcharge or Discount, then set Amount and Type (% or $). 4. Click Save rule.

See Seasonal price markups and discounts.

What does each field on the seasonal rule form mean?

Name is only for you. Applies to is All fleet items or one item (archived items are not offered). Start date and End date are both required, and the end date itself is included. Surcharge adds money and Discount takes it off, Amount is the size and Type picks % or $, with a one-line preview underneath that uses a sample $100 per day rental. See Seasonal price markups and discounts.

What are the limits on the Amount?

A % Discount can go up to 100, a % Surcharge up to 300, and a $ amount up to 5000 in either direction. The Amount box will not accept more than the limit for the choice you made. The limits are typo guards (a stray extra digit would otherwise change every price in the date range), and a message such as "Surcharge cannot exceed 300%." appears if one slips through. See Seasonal price markups and discounts.

How do I edit, delete or pause a seasonal rule?

Click Edit on the rule, change it, and click Save rule. The small X on the right of the rule deletes it at once, with no confirmation, and it cannot be undone. There is no pause switch on this screen: to switch a rule off for a while, edit its dates to a range that has already passed. A rule that is not active is not listed and never applies. See Seasonal price markups and discounts.

What errors or empty messages can the seasonal tab show?

With no rules the tab says "No seasonal rules yet. Add one to automatically adjust prices during a date range." Saving without a name shows "Name is required.", and saving without both dates shows "Start and end dates are required" followed by a reminder that seasonal rules only apply within a date range. On a computer, if you type a date into the text box at the top of the calendar and it cannot be read, it says "Invalid date format", so use the calendar or a format like 01/15/2026. See Seasonal price markups and discounts.

Why is my seasonal rule not changing the price?

Check that Applies to covers the item, that the rule appears in the list, and that it has both dates. A rule is matched on the pickup date only: it applies if pickup falls from the Start date through the end of the End date, and then it adjusts the whole rental's price, not just the days inside the window. A rental that starts before the window opens gets nothing, even if later days fall inside it. The pickup day is the date in your shop's timezone. See Seasonal price markups and discounts.

What is "Show a promo tag on my homepage"?

It appears only when Discount is chosen. While today is between the rule's dates, a small tag shows at the top of your homepage: pick Ribbon or Tag, and optionally type a Label of up to 40 characters, or leave it blank for an automatic one such as "20% OFF". The rule then shows a Homepage tag badge in the list. The tag is for show only and never changes what anyone pays, and switching the rule to Surcharge turns it off. See Seasonal price markups and discounts.

Day-of-week (time-based) rules

How do I add a day-of-week or weekend price rule?

Weekday rules are called time-based rules and are added on the item itself. 1. Open the item from Fleet and go to its Pricing step. 2. Under Time-Based Pricing, click + Add rule. 3. Type a Name, tap the days under Days of week, and optionally fill Start date (optional) and End date (optional). 4. Choose Surcharge or Discount, set Amount and Type, then click Save rule, which saves it straight away.

See Charging different prices by day of the week.

What happens if I leave Days of week blank or fill in only one date?

Blank days mean every day, and the list shows "All days". The date limit counts only when both dates are filled in; with just one, the rule runs all year. When days and dates are both set, the pickup must match both before the rule applies. See Charging different prices by day of the week.

Why is my day-of-week rule not applying?

The rule looks only at the day the rental starts (the pickup day), not the other days of the rental, and that day must be one you ticked. For an item with free night-before pickup, an evening pickup in that window counts from the next day, the first day the customer pays for. If you set dates, the pickup must also fall inside them, and the rule applies only to the item it was saved on. Several matching rules are all added together. The pickup day is the date in your shop's timezone. See Charging different prices by day of the week.

Multi-day and multi-hour discounts

How do I set a multi-day discount, and where can I see them all?

On the item's Pricing step, find Multi-Day Discounts, click + Add discount rule, enter the number of days (next to "+ days"), choose % or $, enter the amount, and save the item. Every item's discounts are listed, read-only, on the Multi-Day / Hour tab of Pricing Rules, for example "3+ days" with the discount. When no item has one, the tab says "No multi-day discounts configured yet. Add one from a fleet item's editor." See Where duration discounts live across your fleet.

What are Multi-Hour Discounts, and why can't I see them on my item?

The Multi-Hour Discounts block appears only when the item's Hourly rate is turned on. It applies when a booking is priced at the hourly rate, and it takes the place of the multi-day discount on that booking, never both. Items that have them are listed on the Multi-Day / Hour tab, which otherwise says "No multi-hour discounts configured yet. Enable the Hourly tier on a fleet item to add one." See Multi-day and multi-hour discounts on one item.

If an item has several multi-day rules, which one applies?

Only one: the rule with the highest number of days that the rental has reached. For example, with "3+ days: 5%" and "7+ days: 15%", an 8-day rental gets 15% off, not 20%. See Where duration discounts live across your fleet.

Do separate days of the same item count toward a multi-day discount?

Yes. When one booking holds the same item on days that are not back to back, the discount level is chosen from the total number of different days picked, gaps included. This does not apply to items priced by the hour, half-day lines, packages or different items. See How a price is calculated.

Bundle discounts and bundles

What is the difference between a bundle discount and a bundle?

A Bundle discount is a rule that takes money off when one booking already contains enough of the items you listed (like "rent 2, save 15%"); it never appears as a listing. A bundle is a package you list yourself, such as a "Gear Bundle", made of two or more of your fleet items. Customers book it as one item, and it is set up in the same item editor as any other item. Both are reached from the same page: hover Pricing and click Bundles. See Discounting when customers rent multiple items together and Building a bundle.

How do I create a bundle discount?

1. Hover Pricing, click Bundles, and choose the Bundle discount card. 2. Click + Create new bundle discount, tick two or more items, and click Continue →. 3. In the form (the items are already ticked), fill in Name, Min items to qualify, Rate, Applies to, Discount and Type (% or $). 4. Click Save discount.

Discount takes whole numbers only. See Discounting when customers rent multiple items together.

What do Min items to qualify, Applies to and Rate mean on a bundle discount?

Min items to qualify counts units (single rentable items) in one booking across the items you listed, so two of the same kayak count as two, and it cannot go below 2. Applies to decides who gets the discount: All items discounts every unit, Cheapest item only the single cheapest unit, and Each additional item every unit except the cheapest. Rate limits the rule to bookings priced at one rate (Half day, Full day, Hourly, Multi-day or Weekly), and Any rate is the default. If more than one bundle discount qualifies for a unit, only the smallest discount is used. See Discounting when customers rent multiple items together.

How do I edit or delete a bundle discount?

On the Bundle discount card, click + Create new bundle discount, tick just one item that is part of the deal, and click Continue →. The page lists that item's bundle discounts, each with Edit and an X button, and the X deletes the discount at once with no confirmation. Click + Add bundle discount to add another. If the list cannot load you see "Couldn't load bundle discounts for this item." with a Retry link. See Discounting when customers rent multiple items together.

What is "Show a deal badge on these items", and why might the badge not show?

It puts a short line on the item's card on your booking page, such as "Rent any 2 of these and save 15% on the cheapest", and it ends "on each" for All items, "on the cheapest" for Cheapest item and "on each extra one" for Each additional item. A Customer preview under the checkbox shows the exact line. The badge needs the box ticked, Min items to qualify of 2 or more and a discount above zero, and it is display only, so the discount works with or without it. When several rules cover one item only one badge shows, the one with the largest discount number, comparing % and $ rules by the number alone. See Discounting when customers rent multiple items together.

Why is a bundle discount not applying to a booking?

A bundle discount looks at the whole booking: it needs at least Min items to qualify units from the items you listed, and when Rate is not Any rate the booking must be priced at that rate. A price shown for one item on its own, such as a browse price, does not include it. A coupon set to Exclusive can replace the discount when the coupon saves more. See Discounting when customers rent multiple items together.

Why can't I press Continue or save a bundle discount?

Continue → stays greyed out until you tick at least one item, and the footer reads "Select one or more items to bundle." Saving shows "Name is required." when the name is empty, and "Pick at least two items for a bundle." when fewer than two items are ticked under Items in this bundle. Min items to qualify will not go below 2. If the picker says "No fleet items match your search.", clear the search box or the category chip. See Discounting when customers rent multiple items together.

How do I create a bundle?

1. Click Fleet, then + New Bundle. You can also hover Pricing, click Bundles, choose the Bundle product card and click + Create bundle product. 2. In the Bundle Identity step, fill in the name, category, description and photos, as you would for any item. 3. Under Items in this bundle, tick at least two items. Use the search box or the category filter to find them, and set the quantity of each. 4. In the Pricing step, set the bundle's rates the same way you would for any item (see the next question). 5. Click Publish Bundle.

See Building a bundle.

How do I price a bundle?

A bundle uses the same Pricing step as any other item: its rates and rental hours, free or flexible times, multi-day and multi-hour discounts, a minimum or maximum daily charge, time-based and seasonal rules, and the night-before pickup. The shop-wide pricing rules apply to a bundle too. The older bundle form, with its own price boxes and a setting that applied the bundle price when its items were booked on their own, is gone. A bundle's deposit, late fee, payment due at checkout, packages, and booking length and notice rules are not set on the bundle yet. See Building a bundle.

What errors can the bundle form show?

"Pick at least two items to include in the bundle." appears with fewer than two items ticked. With a bundle you are publishing you also need a price: "Set at least one price before publishing the bundle." If you are at your plan's limit, creating one says "You've reached your plan's limit of N fleet items." where N is your limit. See Building a bundle.

Why doesn't my bundle show on my website?

Check three things. It must be published (a bundle that is not live shows a Draft tag on the Bundles page), it needs at least one price, and every item inside it must have a free unit for the dates, because a bundle can be booked only while all of its items are free. Booking a bundle takes one of each item out of stock for those dates. A bundle also needs its own photos, because it does not borrow them from the items inside it. See Building a bundle.

How do I edit a bundle?

Open the bundle from the Fleet list (it has a Bundle badge), change what you need, and click Save changes. It is the same editor as for any item, so you can change the items inside it on the first step. See Building a bundle.

How do I delete a bundle?

Use Delete on the bundle's row on the Bundles page, or select it in the Fleet list and delete it there, then confirm. If the bundle has past bookings it is archived instead: it keeps its list of items as a record and can no longer be booked. If it has an active booking it cannot be deleted until that booking is cancelled or finished. The items inside are never deleted, and only owners and managers can delete a bundle. See Building a bundle.

Why can't I delete an item that is inside a bundle?

Deleting it would leave the bundle with a missing item, so Renta refuses. The message starts "This item is part of 1 bundle" and says "Remove it from that bundle first". Edit the bundle, take the item out, then delete the item. See Building a bundle.

How rules combine and what customers see

How do overlapping rules combine?

Each rule is worked out separately on the item's base price (rate times days) and the results are added, so they do not multiply each other. For example, a 4-day rental at $100 a day has a base of $400; a 10% multi-day discount (-$40) and a 20% seasonal surcharge (+$80) make $440, not $432. Within one type, only the best multi-day rule applies, every matching seasonal and weekday rule is added, and for bundle discounts only the smallest qualifying discount per unit is used. A dollar amount is applied once per rental and unit, not per day, the price never goes below $0, and a coupon then applies on top unless Exclusive is chosen under Coupons + discounts on the Coupons tab. See How a price is calculated and Creating discount codes.

What do customers see when a rule changes their price?

Before they pay and on the receipt, each rule appears as its own line: Duration discount, Seasonal discount or Seasonal surcharge, Time-based discount or Time-based surcharge, and Bundle discount. If a customer asks why they have a surcharge line, their pickup date or weekday matched one of your rules, which you can see on the Seasonal tab or on the item's Pricing step, and the rule applies to every booking that matches, not to one customer. The deal badge shows on item cards and the promo tag at the top of your homepage. See How a price is calculated.

Which timezone do seasonal and weekday rules use?

Your shop's timezone, the one set in Settings -> Business profile. Both rules look at the calendar day of the pickup in that timezone: a Friday 8 pm pickup in Denver counts as Friday, and an evening pickup on a seasonal rule's last day still gets the adjustment. A booking made with dates only (no pickup time) uses the day the customer picked, and a free night-before pickup counts from the first paid day. One rare exception: when the pickup and return times both land exactly on midnight UTC (Coordinated Universal Time, the world reference time), for example 5 pm to 5 pm in Phoenix, the booking is read like a dates-only one and counts as the next day. See Setting your business name, timezone, tax rate, and currency.