Whether unpaid bookings block your calendar
Decide if an unpaid pending booking reserves the item for that customer, or lets someone else book it in the meantime.
Where to find it
Pricing → Fees & policies → Tax, currency & pickup timing → Pending bookings hold inventory toggle
This setting decides whether a booking that hasn't been paid for yet still blocks that item from being booked by someone else.
Where to find it
Pricing → Fees & policies, in the Tax, currency & pickup timing card, the Pending bookings hold inventory checkbox. Press Save at the bottom of that card after changing it.
The Pending bookings hold inventory toggle
How it works
- Pending bookings hold inventory — on by default. When on, a pending (unpaid) quote reserves the item, so nobody else can book it while the customer decides. When off, pending bookings do not block the calendar, so another customer could book and pay for the same item first.
Example
A customer requests a quote for a jet ski for Saturday but hasn't paid yet. With this setting on, that jet ski is unavailable to other customers until the quote expires or is paid. With it off, another customer could come along and book that same jet ski for Saturday before the first customer pays.
Good to know
- Turning this off can lead to a customer losing the item they were quoted if someone else pays first — only turn it off if you're comfortable with that tradeoff.
- This only affects unpaid, pending bookings — a paid booking always holds the inventory.
- A customer who is in the middle of checking out still reserves the item for a short time either way. That hold clears by itself if they don't finish paying.
Related articles
- Setting your business contact detailsThe email, phone, and address shown to customers on waivers and used to set up your Stripe payment profile.
- Getting a Monday morning summary emailTurn on a weekly email digest of your revenue, bookings, and key metrics sent to your inbox.
- Getting notified when a rental is overdueAlert your team, and optionally the customer, once a booking passes its return time by a grace period you set.
- Turning the Renta Help Chat widget on or offWhat the "Need help?" chat bubble in your admin answers and how to reach a person from it, and how to switch it off for good.
- Letting customers pick up equipment the evening beforeHow evening-before pickup works, and where the older shop-wide hours and per-item tick box fit now that templates exist.
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