I got blocked: what Renta's bot check does and what to try
Renta runs an invisible bot check (Vercel BotID) on saves in your admin, the demo entry and the AI assistant approval page. If it cannot tell you are a person, you see "Please reload the page". Here is what to try.
Where to find it
Nothing to set up. The check runs in the background; you only see it if it rejects a request.
To keep automated programs (bots) out, Renta runs an invisible check called Vercel BotID on the parts of the product that change things. It does not show a puzzle. It quietly decides whether a request came from a real person in a real browser. If it cannot tell, you are asked to reload.
Where to find it
There is nothing to set up. You only notice the check if it turns a request down.
What it protects
- Saving in your admin. Buttons that change something (saving a setting, updating a booking) are checked. Simply viewing pages is not.
- Opening the demo. The shared demo links no longer sign anyone in the moment a page is opened. A visitor first goes through a one-second human check, then is let in.
- The AI assistant approval page. The page where you approve a Claude or ChatGPT connection (see Connecting an AI assistant).
- Customer payments. The step that starts a card payment on your booking page is covered as well.
- Your public website and booking pages still load normally for visitors and for Google. Marketing pages and storefront pages are not checked just by being opened.
- Two-factor setup and sign-in steps are never checked, so a false alarm cannot lock you out while you are enrolling or using backup codes.
What you see if you are blocked
- In the admin: a card titled "Please reload the page" with the text "We couldn't verify this request came from a person using a browser. Reload the page and try again — if it keeps happening, turn off browser extensions that block scripts for this site." and a Reload page button.
- Opening the demo: the same sentence, or "We couldn't open the demo. Please try again."
- Approving an AI assistant: you are sent back to the approval page with an error line instead of a plain error screen.
What to try
1. Press Reload page and repeat what you were doing. A reload gives the check a fresh start. 2. Turn off ad blockers or privacy extensions for your Renta address, then reload. The check needs a small script from Renta to run, and blockers can stop it. 3. Try a regular browser window on the same account. 4. If it still happens, contact Renta support at team@rentalabs.io and say what you were doing when it appeared.
Good to know
- If the check cannot run at all (for example its script failed to load), Renta lets the request through rather than stopping you. Only a clear "this looks like a bot" answer is turned down.
- Renta can run each protected area in watch-only mode, where requests are scored and recorded but never rejected, or in blocking mode. A page showing "Please reload the page" means that area was set to block.
Related articles
- Requiring two-factor for your whole teamForce every staff member to set up two-factor authentication, with a grace period to enroll before it's required.
- Backup codes if you lose your authenticatorOne-time backup codes that get you back into your account if your two-factor authenticator app is unavailable.
- Common questions: two-factor login and securityQuick answers about setting up an authenticator app, backup codes, what to do when you lose your phone, requiring two-factor for the whole team, and how sign-in works without a password.
- What Renta support can and cannot do in your accountRenta support can open your account to help you set it up or fix a problem. Its changes are recorded, it can do almost everything you can, and it can never take payments or change your billing.
Still stuck? Ask the chat.
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