What Renta support can and cannot do in your account

When you ask Renta support for help, a member of the team can open your account and work inside it as if they were you. This is called "view as". It is useful for setting things up or finding out why something is not working. There are firm limits on it: anything support changes is recorded in your audit history under "Renta support", and support cannot take a payment or change your subscription.

Where to find it

There is nothing for you to switch on or off. Renta support opens your account from Renta's own admin area, not from yours.

How it works

• Support signs in as a Renta team member. Only logins on Renta's own team list can open a client account. Whenever one does, Renta records internally who opened which account and when.
• Support can do almost everything you can. That includes changing settings, editing bookings, managing your team, working with your calendar feeds, coupons and waitlist, sending customer emails and receipts, and looking at or removing a customer's saved cards.
• Support cannot take payments. While viewing your account, these are refused with the message "Financial actions are blocked while viewing this tenant as a superadmin. Exit view-as mode first." (or a similar sentence for the specific action):
• charging a saved card, or saving a card so it can be charged later
• starting the kiosk, because the kiosk charges cards
• sending or copying a customer payment link, or recording a card payment
• re-issuing a scheduled rental charge (cancelling one is still allowed)
• capturing a deposit when finishing a drop-off (releasing or keeping it still works)
• creating an API key that is able to take payments (read-only keys and website keys are still allowed)
• Support cannot change your billing. Creating, changing, cancelling or reactivating your subscription, and opening the billing portal, are refused with "Billing changes are blocked while viewing a client as Renta support. Exit view-as mode first."
• Support cannot connect an AI assistant. Approving a connection on the AI assistant approval page is refused while viewing another shop.
• What support does is recorded under Renta support. Changes made in view-as are saved to your account's audit history with the name "Renta support" and the team member's email, not under one of your own staff, so you can tell who did what.

Good to know

• If you want to take a payment or change your plan, do it yourself while signed in to your own account. Support can walk you through it, but cannot do it for you.
• If you see "Renta support (name@...)" in your audit history, that is a Renta team member working in your account, not one of your employees.
• To protect your own account the same way, see Setting up two-factor login and Requiring two-factor for your whole team.